The BISP WhatsApp Complaint Service 2025 has been launched to make life easier for poor and deserving families who depend on the Benazir Income Support Program. Right now, the government is distributing the Rs. 13,500 installment (July–September 2025) to eligible households. Many people have already received their payment successfully, but a large number are still struggling due to technical errors, biometric verification failures, or ineligibility issues.
For such families, standing in long queues at tehsil offices is not only time-consuming but also costly. That’s why the government has now introduced the WhatsApp complaint system. This digital solution is the fastest and most convenient way for beneficiaries to submit their problems and get official support without leaving home.
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Why the BISP WhatsApp Complaint Service Matters
The majority of BISP beneficiaries are women from rural backgrounds. Many of them cannot easily travel to city offices to lodge complaints. With this WhatsApp option, the process has become simple and stress-free.
Some key advantages of this service include:
- No need to visit BISP offices physically.
- Save travel time, transport cost, and effort.
- Send documents such as CNIC pictures or payment slips instantly.
- Accessible even from villages where mobile networks are available.
- Faster response time compared to office visits.
This step also reflects the government’s Digital Pakistan vision, ensuring that technology is used for public welfare.
Region-wise WhatsApp Numbers for BISP Complaints 2025
BISP has assigned different WhatsApp numbers for each province and region so that complaints are handled smoothly. Beneficiaries must always send messages to the correct number; otherwise, the request may not be processed.
| Region | WhatsApp Number |
| Punjab | 0325-5365520 |
| Sindh | 0325-5365473 |
| Balochistan | 0325-5365469 |
| KP / AJK / GB | 0325-5365476 |
How to File a BISP Complaint on WhatsApp
Using WhatsApp for complaints is very easy. Follow these simple steps carefully:
- Save the official number of your province from the list above.
- Open WhatsApp and start a new chat.
- Write your complaint clearly with the following details:
- Full Name (as per CNIC)
- CNIC Number (13 digits)
- Problem description (payment not received, biometric error, deduction, etc.)
- Attach proof if possible (CNIC photo, payment slip, or 8171 result screenshot).
- Send the message and wait for the BISP staff to respond.
- Note down the complaint ID/reference number if given.
This way, your problem is officially recorded and tracked without you having to leave home.
BISP Payment Issues You Can Report on WhatsApp
The WhatsApp service is not only for payment delays. You can report a wide range of issues, such as:
- Non-receipt of Rs. 13,500 despite being eligible.
- Biometric verification failure at retailer shops.
- Wrong ineligibility status after NSER registration.
- Deductions made by agents during withdrawal.
- Outdated or incorrect family information.
- Problems related to Taleemi Wazaif or Nashonuma programs.
By filing complaints through WhatsApp, families save themselves from multiple trips to tehsil offices.
Response Time from BISP
In most cases, the BISP team replies to WhatsApp complaints within 48 to 72 hours. However, sometimes they may ask you to visit the nearest office for biometric verification or to submit original documents.
It is always a good idea to keep these documents ready:
- CNIC copy
- Payment slip
- 8171 SMS screenshot
This ensures your issue gets resolved quickly.
Other BISP Complaint Options
| Option | Details |
| BISP Helpline | 0800-26477 (Mon–Fri, 9 AM–5 PM) |
| Tehsil BISP Office | For biometric or data corrections |
| District Control Room | For unresolved or repeated complaints |
Final Words
The BISP WhatsApp Complaint Service 2025 is a big relief for millions of families across Pakistan. Whether you are facing payment delays, biometric issues, or eligibility errors, this new system allows you to file complaints directly from your mobile phone.
With dedicated WhatsApp numbers for each province, the process is transparent and convenient. If you still haven’t received your Rs. 13,500 installment, don’t waste time in long lines. Just save the correct WhatsApp number for your region, type your complaint, and send your details today. This is a small but powerful example of how technology can reduce hardship for poor families. It’s quick, easy, and effective exactly what beneficiaries of BISP need in 2025.
